ReturnIQ (“we,” “us,” or “our”) is a Shopify app that helps store owners see how refunds affect true profit margin, spot high-return products, and improve product cost accuracy. This policy explains what information we handle when you install and use ReturnIQ.
ReturnIQ is used by merchants and their staff inside Shopify Admin. It is not a storefront, marketing tool, or customer account service.
About your store and app use
About your products
About orders and refunds
To calculate return rates and margin loss, we process commercial data from your store, such as:
Billing
Paid plans are handled through Shopify. We receive your subscription status from Shopify. We never see or store your payment card details.
ReturnIQ does not access your customer directory. We do not store customer names, emails, phone numbers, mailing addresses, or customer account IDs. If a shopper buys from your store, their relationship with you stays between you and them. ReturnIQ only sees the order and refund data needed for your analytics.
We use the information above solely to:
We do not sell your data. We do not use your store analytics for advertising, and we do not email your customers through ReturnIQ.
We share information only when necessary to run the app:
Your dashboard is visible only to people with access to your Shopify Admin who can open the app.
We keep your analytics for as long as ReturnIQ is installed on your store. When you uninstall the app, we delete your store’s data from our systems, including refund records, performance summaries, product cost profiles, app settings, and login sessions.
Shopify may also instruct us to delete store data when a shop closes or under applicable privacy laws. We honor those requests promptly.
If a shopper asks a store for their personal data, or asks to be forgotten, Shopify notifies installed apps. Because ReturnIQ does not hold individual customer profiles, we typically have no separate customer file to hand over or erase. Refund analytics in ReturnIQ are store-level business records, not a customer directory.
If you are a shopper and have a privacy question, please contact the store you purchased from directly. ReturnIQ cannot look up buyer accounts.
We protect your data using industry-standard measures, including encrypted connections, access controls, and secure production environments. No online service can guarantee perfect security, but we work to keep your store analytics safe.
Depending on where you live, you may have the right to access, correct, or delete personal data we hold about you or your store. You can uninstall ReturnIQ from Shopify Admin at any time, which starts our data deletion process. For any other request, contact us at the address below.
ReturnIQ is a business tool for merchants. It is not directed at children, and we do not knowingly collect information from anyone under 16.
We may update this policy from time to time. The date at the top of this page shows when it was last revised. If we make important changes, we will let you know through the app or by other reasonable means.
Questions about privacy or your data? Email us at support@returniq.app.